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IBM Support Assistant V4.0, just released, has a host of new features and enhancements, making this version the most comprehensive and flexible yet. Our one-stop-shop solution to research, analyze and resolve software issues is now better than ever before, and you can still download it at no charge!
IBM Support Assistant version 4.0 enhancements include:
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Remote System Troubleshooting - Explore file systems, run automated data collectors and troubleshooting tools, and view the system inventory on remote systems
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Activity-based Workflow - Choose from support-related activities, or use the Guided Troubleshooter for step-by-step help with analysis and resolution
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Case Management - Organize your troubleshooting data in "cases"; then export and share these cases with other problem analysts or with IBM Support
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Improved Flexibility - Add your own search locations, control updates by hosting your own update site, get the latest product news and updates
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Ease of Use - The new welcome experience guides users through the initial customization, migration wizards allow easy portability from the previous version and tutorials help you get the most out of the new application
All these new features augment the support features from previous versions such as multi-source search, symptom-specific data collectors, and online problem submission from the ease of a desktop application. As always, there are several problem determination tools to help you diagnose, analyze and resolve your issues.
IBM Support Assistant V4.0 provides support for over 250 of the most popular IBM products, and helps you research and diagnose various problems. Many free tools are also provided to help discover problems with your applications.
Download the IBM Support Assistant or attend a live demo to equip yourself with the resources and tools to resolve your problems quickly and easily!
For information on system requirements, supported platforms and help with the install, refer to the Installation Guide.
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