Websphere Global User Group Community

IBM Software Support is just a click away ...

Quickly link to the product support page for the product(s) you use from the Software Group support page. You'll find:

- Flashes for important support information		- Online service request tools
- News for product announcements		- Featured documents highlight requested content
- Technotes for solutions to issues		- Product Lifecycle detail information for all software
- APARs for fixes in progress		- Detailed system requirements
- Downloads for interim fixes and fix packs		- Product e-mail update subscription
- Search box for that product’s content		- RSS feeds to stay current
- Documentation and Information Centers		- and much more . . .

Every month you'll find informative technical articles in the WebSphere Developer Technical Journal. Don't miss The Support Authority column that provides essential technical information for software support teams!

This Month's Problem Determination Tool Highlight

IBM Support Assistant V4.0, just released, has a host of new features and enhancements, making this version the most comprehensive and flexible yet. Our one-stop-shop solution to research, analyze and resolve software issues is now better than ever before, and you can still download it at no charge!

IBM Support Assistant version 4.0 enhancements include:

Remote System Troubleshooting - Explore file systems, run automated data collectors and troubleshooting tools, and view the system inventory on remote systems
Activity-based Workflow - Choose from support-related activities, or use the Guided Troubleshooter for step-by-step help with analysis and resolution
Case Management - Organize your troubleshooting data in "cases"; then export and share these cases with other problem analysts or with IBM Support
Improved Flexibility - Add your own search locations, control updates by hosting your own update site, get the latest product news and updates
Ease of Use - The new welcome experience guides users through the initial customization, migration wizards allow easy portability from the previous version and tutorials help you get the most out of the new application

All these new features augment the support features from previous versions such as multi-source search, symptom-specific data collectors, and online problem submission from the ease of a desktop application. As always, there are several problem determination tools to help you diagnose, analyze and resolve your issues.

IBM Support Assistant V4.0 provides support for over 250 of the most popular IBM products, and helps you research and diagnose various problems. Many free tools are also provided to help discover problems with your applications.

Download the IBM Support Assistant or attend a live demo to equip yourself with the resources and tools to resolve your problems quickly and easily!

For information on system requirements, supported platforms and help with the install, refer to the Installation Guide.

Focus on problem determination

IBM Support Assistant is your troubleshooting workbench. It’s downloadable, offers effective problem determination tools and expanded search capabilities. Use the product support pages for day-to-day support, and have IBM Support Assistant installed and ready to assist when a problem arises.

Receive quarterly product update e-mail

These product specific e-mails discuss potential support issues and related topics. They include links to technical support documents and information to help you learn about and avoid potential problems. Refer to Knowledge Collection: IBM products proactive e-mail for details on subscribing.

Having trouble navigating to support resources?

IBM Software Support Toolbar downloads quickly and offers you the easiest way to access all of IBM software support online resources through software tool and resource links and brand-specific links.

Education and training options

	IBM Education Assistant is a collection of multimedia educational modules designed to help you better understand IBM software products and use them more effectively. Content consists of presentations and demonstrations in Flash format and lab tutorials that you can run in your own environment.

	Attend Support Technical Exchange webcasts, offered weekly by WebSphere and Tivoli, for in-depth, technical discussions on many products and topics. View replays if you miss a session.

	WebSphere online resources page includes overview training modules to introduce you to all the available online self-assist resources. Another module discusses access and use of the Service Request tool. Request teleconference training sessions by sending an e-mail to the address below.

Manage service requests online and save time!

IBM offers online service request options to help you manage issues efficiently. Open, edit and track service requests. Attach troubleshooting files to the online service request and submit the request directly to the support queue. Receive e-mail notification of updates. It’s a timesaver

Contact: wsehelp@us.ibm.com