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Digg thisIBM Software Support is just a click away ...
Quickly link to the product support page for the product(s) you use from the Software Group support page. You'll find:
| - Flashes for important support information | - Online service request tools | |
| - News for product announcements | - Featured documents highlight requested content | |
| - Technotes for solutions to issues | - Product Lifecycle detail information for all software | |
| - APARs for fixes in progress | - Detailed system requirements | |
| - Downloads for interim fixes and fix packs | - Product e-mail update subscription | |
| - Search box for that product’s content | - RSS feeds to stay current | |
| - Documentation and Information Centers | - and much more . . . |
Every month you'll find informative technical articles in the WebSphere Developer Technical Journal. Don't miss The Support Authority column that provides essential technical information for software support teams!
Focus on problem determination
IBM Support Assistant is your troubleshooting workbench. It’s downloadable, offers effective problem determination tools and expanded search capabilities. Use the product support pages for day-to-day support, and have IBM Support Assistant installed and ready to assist when a problem arises.
Subscribe to My notifications to stay informed
My notifications is a complimentary subscription for hardware and software proactive notifications. You can choose to receive daily or weekly updates, by RSS feed or e-mail, for the products of your choice. Create multiple subscriptions to suit you information requirements.
Having trouble navigating to support resources?
IBM Software Support Toolbar downloads quickly and offers you the easiest way to access all of IBM software support online resources through software tool and resource links and brand-specific links.
Education and training options
IBM Education Assistant is a collection of multimedia educational modules designed to help you better understand IBM software products and use them more effectively. Content consists of presentations and demonstrations in Flash format and lab tutorials that you can run in your own environment.
Attend Support Technical Exchange webcasts, offered weekly by WebSphere and Tivoli, for in-depth, technical discussions on many products and topics. View replays if you miss a session.
WebSphere online resources page includes overview training modules to introduce you to all the available online self-assist resources. Another module discusses access and use of the Service Request tool. Request teleconference training sessions by sending an e-mail to the address below.
Manage service requests online and save time!
IBM offers online service request options to help you manage issues efficiently. Open, edit and track service requests. Attach troubleshooting files to the online service request and submit the request directly to the support queue. Receive e-mail notification of updates. It’s a timesaver
Contact: wsehelp@us.ibm.com.
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