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Introducing the IBM Support Portal!
Now there's one place where you can find technical support information for all the IBM hardware and software products you use. Based on the WebSphere Portal product, this gateway to technical support information lets you customize the information that displays on one page, for all your IBM products. Add, move and delete portlets based on your preference. Access the IBM Support Portal: http://ibm.com/support/entry/portal. Log in with your IBM ID and password to customize the portlets. Learn about the Support Portal by viewing these demos. Join developerWorks Electronic Support community to post comments. Listen to the WSTE webcast about the Support Portal.

 

WebSphere CloudBurst Appliance is now generally available!
This new appliance is designed to speed application deployment and dispense WebSphere Application Server Hypervisor Edition virtual images and pre-defined WebSphere application environments to a private cloud and/or server virtualization environments in minutes versus weeks or months. Based on more than ten years of management best practices, it comes with pre-defined application environments for development, test, QA, and production to reduce development and test time. Download the data sheet, read the announcement letter, and check out the self-running demo on: www.ibm.com/cloudburst

 

Diagnostic Tools and Self-help News
On May 29, 2009 the IBM Support Assistant V4.1 was released. Learn more about what's new in V4.1 in the developerWorks article titled The Support Authority: What's new in IBM Support Assistant V4.1.

  • Troubleshooting problems using WebSphere Adapter for SAP just got easier! There's a new troubleshooting guide for the IBM Support Assistant Guided Troubleshooter. Get this new guide by installing or upgrading the latest release of the WebSphere Adapter for SAP product add-ons for IBM Support Assistant.
  • The Database Connection Pool Analyzer for IBM WebSphere Application Server is now available for IBM Support Assistant. The tool employs a heuristic analysis engine to help you resolve problems related to Java Database Connectivity (JDBC) connection pools and find JDBC connection leaks.

 

WebSphere Case Study: Mobitel to lower costs, boost competitiveness with IBM WebSphere Dynamic Process Edition Components
IBM recognized Mobitel for their outstanding dedication to building and implementing innovative, high-value Business Process Management (BPM) powered by Smart SOA solutions on a WebSphere platform and presented them with an IMPACT SOA Industry Customer Case Study Award at IMPACT 2009, IBM's worldwide customer event focused on the SOA market.

 

Keep current on WebSphere Cloud Computing:


Industry News


User Group News

New User Group Activations
User groups are at the core of the community, and we make every effort to keep our groups active. Over the past months, we have been focused on revitalizing a number of WebSphere User Groups around the world. The Global WebSphere Community is pleased to announce the following groups are now active, with local leadership and support from IBM:

These groups are planning upcoming meetings which will be automatically posted on the User Group upcoming meetings page.

Having an involved leader is essential, and the GWC management team works closely with user groups to ensure active and committed leadership. If your user group has not been active recently, please let us know so we can assist your group in planning your next meeting.

 

GWC Awards at IMPACT 2009 . . .

2009 Most Influential WebSphere User Group Leader Award
The GWC wishes to acknowledge its most proactive leaders; your leadership makes the community thrive!

    Greg AckermanGreg Ackerman - RTP (Triangle NC) WebSphere User Group
    IBM Corporation
    35% WUG growth, 5 meetings in 2008



    Evan HerbstEvan Herbst - New York WebSphere User Group
    Gemini Systems, LLC
    14% WUG Growth, 5 meetings in 2008

 

2009 IMPACT participation Awards
The best User Groups have strong representation at events of all types; local and global. Here are the WUGs with the highest representation at IMPACT 2009!

    IMPACT Participation Gold Award (15+ members present)
      New York WUG
      Leader: Evan Herbst; IBM Liaison: Lou Rivas

      NY/NJ WebSphere MQ and Application Integration User Group
      Leader: Sunny Lee; IBM Liaison: Jenny Chow


    IMPACT Participation Silver Award (10-15 members present)
      Washington DC WUG
      Leader: Sounia Chaney; IBM Liaison: Nancy Yee

      Southern California WUG
      Leader and IBM Liaison: David Graesser


The WebSphere user groups are headed by volunteers who are committed to the use and advancement of the WebSphere family of products.

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