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Upcoming Meetings:
There is no upcoming meeting for this user group. Please check back later.

Past Meetings

WebSphere Online Support Virtual Community
Contact: [ Russell Wright ] [ Annette Rossi ]

Cities covered: All

Group Detail: This is a worldwide, virtual community for the various tools and initiatives associated with IBM Software Support. We will meet monthly, using webcast technology and conference calls. The topics will include online tools to help you learn how use some WebSphere software products, as well as to assist you streamline the support process. We look forward to your comments, feedback and suggestions.


Check out these helpful links to support-related resources for WebSphere products:

  • IBM Support Assistant: http://www.ibm.com/software/awdtools/isa/support/index.html

  • IBM Support Portal: http://www-947.ibm.com/support/entry/portal

  • WebSphere Support Authority: http://www.ibm.com/developerworks/views/websphere/libraryview.jsp?search_by=Support%20Authority

  • WebSphere Support Technical Exchange webcasts: http://ibm.com/software/websphere/support/supp_tech.html

  • Electronic Service Request tool: http://ibm.com/software/support/probsub.html




IBM contact: Rusell Wright
IBM email: rbwright@us.ibm.com



User group gallery coming soon
Upcoming / Most Recent Meetings:

Meeting Date: Nov 9th, 2009
Meeting time: 10:00 AM Eastern Standard Time (US)
Meeting location: Webcast
Meeting topic: IBM Monitoring and Diagnostic Tools for Java - Health Center
Agenda: Holly Cummins and Helen Beeken will talk about the new Health Center for Java tool. The Health Center is a real time monitor of running Java virtual machines. More information about the Health Center is available here: http://www.ibm.com/developerworks/java/jdk/tools/index.html
Directions: See "Additional Information" for web conference details.
Summary: Speaker Bios:
Holly Cummins is a performance tooling developer within the IBM Java Technology Centre. She leads development on IBM Monitoring and Diagnostic Tools for Javaâ„¢ - Health Centre and was the author of the GC and Memory Visualizer tool. Prior to joining the Java Technology Center, Holly led the WebSphere configuration component of the Common Event Infrastructure.

Helen Beeken is a software engineer developing RAS tooling at the IBM Java Technology Centre. Before joining the team, she worked on the open source AspectJ and AJDT Eclipse projects and helped to stress-test large software systems.

Additional information: ------------------------------------------
Web Conference information
------------------------------------------
For user group members outside of IBM:
http://www.lotuslive.com/join?schedid=2737217

Phone conference passcode: 124020

For IBM employees:
https://wedc.lotus.com/meeting/join/?schedid=2737217

System check:
Please run a system check before joining the conference as you may be required to download specific plug-ins to ensure proper operation.
Lotus Sametime Unyte Meeting System Check <http://www.conferenceservers.com/browser?brand=SametimeUnyteMeeting>

Country: Toll-free (IBM Pays), Toll (Caller Pays)
Australia: 1-800-24-2283

Austria: 0800-292-738, +43 179576264

Belgium: 0800-7-3026, +32 22006114

Canada: 877-421-0528 770-615-1258

China North: 10800-711-0770
China South: 10800-110-0713

Czech Republic: 800-143-241, +420-272-133-001
+420-533-413-001
Denmark: 80-888377, +45 45245001

Finland: 0800-914-630, +358 94596704

France: 0800-902366, +33 157323040
+33 157323041
Germany: 0800-181-6323, +49 6951709081

Greece: 00-800-11-004-9793

Hungary: 06-800-16-381

India: Toll-free access no longer available

Ireland: 1800-558728, +353 16569209

Israel: 1-809-317-098, +972-3-9165956

Italy: 800-788634, +39 0269430413

Japan - KDD: 00531-11-3180
Japan - Cable & Wireless: 0066-33-801263
Japan - Softbank Telecom: 0044-22-112668
Japan - NTT: 0034-800-900155

Mexico: 877-421-0528, 770-615-1258

Netherlands: 0800-022-8558, +31 20513 4100

Norway: 800-18373, +47 66999780

Poland: 0-0800111-1712, +48 22 366 5400
IBM PlusGSM 85400, +48 22 609 5400

Portugal: 800-8-11111

Russia: 8-10-800-2-172-10-44

Slovakia: +421-2-4954-6539
+421-2-4964-9935
South Africa: 0800-981-078, +27 11 302 7996

Spain: 900-95-1089, +34 912754171

Sweden: 020-799414, +46 87931800

Switzerland: 0800-564-331, +41-58-333-7337

United Kingdom: 0808-234-1969, +44 2070260533

USA: 877-421-0528, 770-615-1258

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